Support Services for International Students

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You are not alone

If you are having a challenging time, it’s OK to seek help and support. Even if you feel like people aren’t listening or won’t take action – DON’T GIVE UP. Call our 24/7 emergency line on 1300 MYSTAY (1300 697829) if you need assistance.

You can also reach out to the below organisations.

All Ages

– Beyond Blue 1300 224 636
– Lifeline Australia 13 11 14

Lifeline also offers a free interpreting service. To access this service:
1) Call TIS National on 131 450 and ask to talk to Lifeline on 13 11 14 in the language required.
2) TIS National will call 13 11 14 on your behalf.

25 and Under

– Kids Helpline 1800 551 800
– Headspace 1800 650 890
– ReachOut Online, anonymous and confidential tools and resources to help young people through tough times

Specialised services

– 1800 Respect 1800 737 732
24/7 sexual assault, family and domestic violence line for anyone who has experienced, or is at risk of, physical or sexual violence
– QLife 1800 184 527
National LGBTQI counselling and referral service for people who identify as lesbian, gay, bisexual, trans, and/or intersex

Emergencies

If you are in a life-threatening situation or in case of emergency – call 000. This will connect you to to ambulance, fire brigade and police services.

If you are feeling sick / need to see a doctor for general health and wellbeing

Let your host know if you are feeling sick. If it is not an emergency, they can help you find a local doctor. Please take you medical insurance card with you to your appointment. There are also a number of telehealth services available in Australia. More information can be found here.