Making a claim

Hopefully you won’t ever have to make a claim, however, if something is damaged or needs replacing while you’re taking part in homestay, you can lodge a claim with our insurer who will help make the claims process as quick as possible.  

Please contact the insurance company as soon as practical after the event happens. You will need to provide proof it is a genuine claim (photos, damage details, etc.) and the insurer will check to ensure it falls within the policy’s terms and conditions. 

If your claim is approved, the insurer will work out the value of the claim less the deduction of excess, and provide the appropriate benefit specified in your insurance contract by either repairing or replacing the damaged property or items, or processing a payment back to you.

To make a claim, please download the form below.

Email your completed form to homestayclaims@edgewise.com.au and copy in info@homestaynetwork.org, attaching the supporting documents requested.

The Edgewise Insurance Brokers Team will review the claim and keep you informed throughout the process.

PLEASE NOTE the following excess fees apply when making a claim:

Section A

Hosts, International Students. Eligible Asylum Seekers and Eligible NDIS Participants 
$500 each and every Occurrence including costs & expenses

All Other Guests

$1,000 each and every Occurrence including costs & expenses

Section B

Hosts, International Students, Eligible Asylum Seekers and Eligible NDIS Participants
$250 each and every Occurrence including costs & expenses

All Other Guests
$1,000 each and every Occurrence including costs & expenses

Section C

Hosts, International Students, Eligible Asylum Seekers and Eligible NDIS Participants
$200 each and every Claim

All Other Guests
$1,000 each and every Occurrence including costs & expenses

Interest Insured:

Section A
Indemnifying all Host Families of Australian Homestay Network Pty Ltd for their legal liability in respect of personal injury, property damage and advertising liability occurring during the period of insurance in connection with the hosts’ business or activity as a host family for Australian Homestay Network Pty Ltd as per the policy terms, conditions and exclusions

Section B
Indemnifying all Named Insureds of Australian Homestay Network Pty Ltd for their legal liability in respect of personal injury, property damage and advertising liability occurring during the period of insurance whilst residing with a host family for Australian Homestay Network Pty Ltd as per the policy terms, conditions and exclusions

Section C
Indemnifying all Named Insureds for loss of personal effects happening whilst residing at the premises of an accredited host family for Australian Homestay Network Pty Ltd as per the policy terms, conditions and exclusions